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I don't see a solution for my problem in the Knowledge Base for Orcs Must Die! Unchained. Can I send you my logs?

Got some troubles that aren't orc-related? We can help there too. Sending us your system information and your logs can help us troubleshoot your issue. You can send them to us using the support form here.

Steps:

1. Include a detailed description of your problem on the support form. Include what you've tried already!

2. Create a dxdiag. This will give us information about your system.

  • Click the "Start" or "Windows" button in the lower left corner of your desktop.
  • Type "DxDiag" into the dialogue box and hit the “Enter” key.
  • The DirectX Diagnostic Tool will appear, displaying your System Information.
  • Click on "Save All Information."
  • Name it “dxdiag” and save it to your desktop. Then, attach the file to this email.

3. Provide your recent Patcher, Dashboard, and Unreal logs along with dump files.

 

Where to Find Your Logs:

Patcher Logs

Only the Stand-alone client has Patcher logs. Patcher logs are here:

[drive and path]:\OMDU\OMDU_Data\output_log.txt

Dashboard Logs

For Steam the default path for Dashboard logs is:

[drive and path]:\Program Files (x86)\Steam\SteamApps\common\OrcsMustDieUnchained

Dashboard Logs are here:
[drive and path]:\Dashboard\Bin\SpitfireDashboard_Data\output_log.txt

Unreal Logs

Unreal game logs are here:

[drive and path]:\Users\[name]\Documents\My Games\Orcs Must Die Unchained\SpitfireGame\Logs\launch.log

There might not actually be a game log, if not,there might be a crash dump.

Crash Dump

Crash dump files are here:
[drive and path]:\Dashboard\Bin\SpitfireDashboard_Data\unreal***.dmp

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