I'm getting a "User is not authorized to login" or a "Login Failed" error. What should I do?

There are a few reasons you could be receiving this error:

1. You might have entered the incorrect email or password. If you aren't sure you can reset your password here.

2. You might be trying to login during server downtime. You can check live updates on our server status here. For information on the weekly maintenance time check here.

3. The NA and EU services have been merged under the Robot Entertainment service. If you were previously playing on the EU servers, you can migrate your EU account to the Robot Entertainment service via the details outlined here.

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