We want to crush, pound, pulverize, incinerate, dissolve and obliterate as many bugs as possible. Your help in finding them is invaluable! Once you've found a bug, please use the support form here to report it.
A few quick tips that will help us get this issue fixed faster:
Be specific. Be as descriptive as possible. Include hero names, mana/health values, map name, and numbers if you can.
Include the following:
1) Steps to reproduce: Provide the steps necessary if someone else has to reproduce the bug.
Zoey says, "Be thorough! Imagine you are trying to tell someone really old (like Cygnus!) how to do something using brand-new technology. Tell us all the details. Make it super clear. Like, really belabor the point."
2) Expected result: What do you think should have been the result when you follow the steps mentioned above?
Hogarth says, "What should Hims sees?"
3) Observed result: What was the result you obtained when you followed the steps mentioned above?
Hogarth says, "What did Hims sees?"
Take Pictures. A picture is worth a thousand words. More even. Like a thousand thousands. If possible, attach a picture or a video. Be sure include all important information in the screenshot. We have instructions for how to make those here!
Logs help too! You can find directions on finding logs here.