Players need to have a strong Internet or Wi-Fi connection to the servers. If a Wi-Fi symbol appears on the screen, it could indicate a potential connection error:
A Yellow Wi-Fi symbol indicates connection may be limited or is in danger of being interrupted. Players may need to check status and connectivity settings on their device to look for any potential losses of connection.
A Red Wi-Fi symbol indicates connection has failed or been lost entirely. This means players will be unable to access parts of the Application until connection is reestablished with the servers.
If you continue to experience connection issues with Hero Academy 2, please visit Apple iOS Troubleshooting, or Android Troubleshooting for further technical support with your device, or contact your internet or cellular provider.