If a player makes a purchase and sees a “Still processing” message or if the item does not immediately show as available in their inventory to open, there might have been a connectivity error during the purchase process.
To correct this, exit out of the application completely and reload a new session.
To force-close an application:
- For iOS Devices, this can be done by double pressing the Home button to bring up the fast app switcher.
- Navigate to the app screen you want to quit.
- Swipe up on the app card you wish to shut down by flicking it up and off the screen.
- For Android Devices this can usually be done under Settings > Applications > Hero Academy 2 > then pressing ‘Force stop.’
( Please note: The specific location may vary slightly depending on which device platform and OS the player is using.)
Once a new session is launched the purchased item should now show in a player's inventory or be ready to open. If the item purchased is still not showing as purchased or ready to open, a player may need to restart their device.
If you still do not see the purchased item, send an email to Support@RobotEntertainment.com or fill out a Support Ticket here: http://support.robotentertainment.com/hc/en-us/requests/new and we can look into this for you!