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Can I migrate my EU account to the NA servers?

As announced in our recent blog post, we are merged the EU and North American services for Orcs Must Die! Unchained. Between the dates of March 21st, 2017 and September 30th, 2017, players with existing EU accounts will be able to migrate their account over to the NA service.

Frequently Asked Questions
Q. How do I migrate my account?
A. The procedure below applies to Gameforge users, Gameforge Portal users and Steam users.
1.) You will receive an email containing a migration code on March 21st, 2017.
2.) Register a new account at https://orcsmustdie.com/#!/en/migrate using this code.
3.) When registering, you will need to enter your unique code and the tool will then migrate your Gameforge account game progress to your new Robot Entertainment account.
4.) If your name is already in use, you will have to pick a new one.

Q. Where will Gameforge be sending the codes?
A. Migration codes will be sent to the email address that is associated with your Gameforge Orcs Must Die! Unchained account. Please make sure that this information is up to date. Without your code, you will not be able to migrate your accounts.

Q. When should I expect to get my code by email?
A. Gameforge has sent out codes to all players in their email queue as of this time. If you have not received a code from them yet, check other email addresses you might have used to create your account.

If you are still unable to find your code, check the spam folder and deleted emails for each email address.

Q. Can I migrate my account to Robot Entertainment before this time?
A. No. Migration will first be opened on March 21st, 2017.

Q. Will I need to create a new OMDU account?
A. You will need to have a Robot Entertainment account. Your migration code email will contain a link to a setup tool on OrcsMustDie.com that will help walk you through the process of creating a Robot Entertainment account if you do not already have one.

Q. Can I keep my username?
A. Since you are migrating to a server with an existing user population, you will not be able to keep your username if someone else has already taken it. You will need to enter your username when registering a new account with Robot Entertainment.

Q. Will I keep all of my in-game progress and purchases?
A. Yes. Your Gameforge account details will be migrated to your Robot Entertainment account. Anything that is stackable – traps and consumables – will be added to whatever is already on your Robot Entertainment account, if anything.

Q. What about my trap parts?
A. You will get all of your trap parts. If you have slotted them already, they will simply be returned to your inventory. You will need to re-slot them after the migration.

Q. What if I have already played and made progress in my existing Robot Entertainment account?
A. Anything not stackable will be assigned to your account according to whichever value is higher. For example, if you have a level 7 Robot Entertainment account and a level 40 Gameforge account, the resulting account after the migration will be a level 40 account. Here’s a full list of what is included in this category:
• Trap tier
• Account Level
• Starred Maps and Unlocked Buckets
• High scores and leaderboard progress
• Heroes and Skins
• Dyes
• You WILL NOT carry over any friends, guilds, or guild status.

Q. What about my gold, how will that work?
A. Any unspent gold will be migrated and converted to the Robot Entertainment rate and added to the Robot Entertainment account.

Q. Will my game and network performance be negatively affected?
A. We will be maintaining EU servers for OMDU. If you are playing using matchmaking, or with region-local friends, your network performance will not be negatively affected. If you intentionally play custom matches with a friend overseas, you may experience some minor network lag depending on your network connection and internet service provider.

Q. Will I now play with the North American players?
A. All OMDU players will now be able to become friends and play with one another. There will be a single Robot Entertainment account system.

Q. Will the EU and NA communities continue to be separate?
A. We are still working out the specifics, but we fully intend to maintain EU and NA communities on the Orcs Must Die! website. Our goal is to foster one big, happy OMDU community as much as we can while still making sure we pay specific attention to regional communities.

Q. When will the Gameforge EU servers close?
A. The Gameforge EU service will remain live until March 14th, 2017. From that day on, the Gameforge EU servers will be shut down. You will be able to migrate your account from March 21st, 2017 onwards. You can find more information about the migration process in Question 1 of the FAQ and/or the instruction e-mail that Gameforge sends on March 21st.

Q. Can I access all services until then?
A. Gameforge’s Support system and forums will remain active until April 30th, 2017.

Q. How long do I have to migrate my account?
A. Players will have until September 30th, 2017 to initiate the migration of their account to the Robot Entertainment servers. After that date, no data can be migrated over.

Q. Will we be compensated in any way for the server downtime?
A. All players who log in between March 21, 2017 and March 27, 2017 will have 500 gold automatically added to their account.

 

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